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While this blog is maintained by employees of EMC Corporation it is not a corporate blog. EMC does not review, edit or authorize the content of this blog. The personal opinions of the authors are presented here.
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Edward Newman's Recent Tweets
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@jpmorgenthal @sixfootdad that' s a dirty lie ;) 2 days ago
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quite the black market in replacement tips for the Wacom Bamboo Stylus for iPad, $5 from manufacturer, but sold out, $20 - $30 elsewhere… 1 week ago
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@drjmetz that's a depressing article, apparently we all owe the government for our successes 1 week ago
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RT @taxincluded: If you think any of the Final Fantasy games have amazing storylines. Do yourself a favor: read a book. You will freak out. 1 week ago
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Tag Archives: SLA
I want to transform my approach to IT, but…
I get e-mail: Pete, I have a client that wants to explore IT transformation and maybe move to a cloud or “As a Service” model but the managers keep throwing up this objection- At this point the writer inserts one … Continue reading
Posted in Future of IT, Private Cloud, The Nature of IT, Transformation
Tagged aaS, as a service, IaaS, ITaaS, objections, PaaS, process, provisioning, SaaS, SLA
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re: Outsourcing & margins
Ted’s post on Outsourcing almost but not quite totally ignored his best observation: customer satisfaction and margins. This follow-up corrects the oversight. Continue reading
Posted in Growing the Business, The Nature of IT
Tagged business, Infrastructure, ITSM, metrics, service catalog, SLA
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