Tag Archives: ITSM

Fusion 2015 Full Presentation Text

Enriching the Customer Experience “Staying Relevant in the Face of Changing Expectations” Several apologies are due.  The first regards my tardiness.  I had intended to publish this immediately following my Fusion 2015 breakout session.  Good intentions, road to hell and … Continue reading

Share
Posted in Future of IT, The Nature of IT, Transformation | Tagged , , , , , , , , | Leave a comment

Bespoke IT vs. Fit for Purpose

I’ve been focused on blogging over at EMC’s InFocus blog for the last year, but I want to get back to the Practical Polymath and start blogging more frequently about a wider variety of topics. First up is some thoughts … Continue reading

Share
Posted in Future of IT | Tagged , , , , , , , , | 4 Comments

Tackling that unstructured data mess, practically

Yesterday I wrote a little about the resurgence of phone calls asking about ILM and played a bit of a highlight reel as to a workable strategy from the perspective of a Compliance expert.  The challenge, as I stated, was … Continue reading

Share
Posted in Big Data, Future of IT, The Nature of IT | Tagged , , , , , , , , , , | 3 Comments

Cloud Conflation

We are a few years into this whole Cloud thing now and I’m surprised by how people still talk about it as a Cure All, some sort of silver bullet, conflating Cloud as a Service Delivery model with all sorts … Continue reading

Share
Posted in Future of IT | Tagged , , , , , | Leave a comment

Cloud Heresy

I’m about to commit a bit of cloud heresy as a technology guy writing about cloud and claiming that it’s really not all about hypervisors, automation and orchestration.  Sure, you need a measure of these components in order to be … Continue reading

Share
Posted in Private Cloud | Tagged , , , , , , | 1 Comment

Trusted Cloud

More and more I’m hearing that it is no longer a matter of ‘if’ clients will use cloud computing in some way but a matter of ‘how’ and ‘when’.  Security is often listed as the number one concern regarding cloud … Continue reading

Share
Posted in Private Cloud | Tagged , , , , | Leave a comment

Clouds on the horizon

There’s been a lot of discussion lately about clouds and the future of IT across the blogosphere: Chuck is always good for a post or two; IBM spoke up the other day; and there are even reports that “Hey, this … Continue reading

Share
Posted in Future of IT | Tagged , , , , | 1 Comment

Product Management

Awhile back I got a call on a Friday night that is familiar to many consultants, “Can you be in City X on Monday morning?”¬† The program manager on the other end of the phone remembered hearing that I had … Continue reading

Share
Posted in The Nature of IT | Tagged , , , , | Leave a comment

re: Outsourcing & margins

Ted’s post on Outsourcing almost but not quite totally ignored his best observation: customer satisfaction and margins. This follow-up corrects the oversight. Continue reading

Share
Posted in Growing the Business, The Nature of IT | Tagged , , , , , | Leave a comment

Outsourcing & margins

It seems about 50% of my clients these days have outsourced, are thinking about outsourcing or are insourcing.¬† Some of my customers are themselves outsourcers.¬† An interesting facet of the model these days is the introduction of new services to … Continue reading

Share
Posted in Growing the Business | Tagged , , , | Leave a comment