Category Archives: Transformation

Fusion 2015 Full Presentation Text

Enriching the Customer Experience “Staying Relevant in the Face of Changing Expectations” Several apologies are due.  The first regards my tardiness.  I had intended to publish this immediately following my Fusion 2015 breakout session.  Good intentions, road to hell and … Continue reading

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Storage Service Catalogs and Automated Storage Tiering

I just got off the phone with a client and pointed them to my blog to read this article, which only after they checked did I find out it was never published.  DOH!  The timing is right, though, to revisit … Continue reading

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TB-FTE Ratios Explained, or, why storage management isn’t like Starbucks (Part 1)

I have been putting off this article for years, even though it is the most frequently asked question I receive.  I’ve hit a breaking point, though, and plan on answering this question in two parts.  This is part one.  Usually … Continue reading

Posted in Driving Transparency, The Nature of IT, Transformation | Tagged , , , , , , , , | 4 Comments

In which Jack Welch and I share nothing more than a haircut

Well, not really.  Jack still has more hair than me. I’m something of an IT subversive.  I like to consider myself a “blue collar IT guy” because so much of what I’ve done in IT reminds me of plumbing and … Continue reading

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On censoring and innovation

Perhaps it’s apophenia or selection bias but reading Stephen’s latest post over at Pack Rat on Tim Cook and Steve Ballmer struck a chord with some other stuff I’ve been reading and thinking about. As I wrote previously I’ve been … Continue reading

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Getting back to living. . .

I spend a lot of time talking with customers and my team about transformation.  How we can transform IT, how we can transform our relationship with our customers, and how can we transform our business to continue to compete and … Continue reading

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Using run books for fun and profit (and sanity)

I recently had an argument with some of my colleagues about the difficulty and value of developing operational run books for an IT shop.  By “recently” I mean every single day of my life.  Since I must defend the utility … Continue reading

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I want to transform my approach to IT, but…

I get e-mail: Pete, I have a client that wants to explore IT transformation and maybe move to a cloud or “As a Service” model but the managers keep throwing up this objection- At this point the writer inserts one … Continue reading

Posted in Future of IT, Private Cloud, The Nature of IT, Transformation | Tagged , , , , , , , , , | 1 Comment