I have been putting off this article for years, even though it is the most frequently asked question I receive. I’ve hit a breaking point, though, and plan on answering this question in two parts. This is part one. Usually the question comes to me in the form of:
How many terabytes per storage administrator is the industry standard for IT Operations?” or “what’s the right TB:FTE ratio?
I am asked this by my own colleagues in sales and delivery just as often as I am asked by my clients. I’m not favoring storage here, either, since the same question pops up for servers, virtual machines, networks and even data centers. Storage is just a handy proxy for all infrastructure. The context is that the enterprising, cost-cutting IT Director/VP/general busybody wants to compare his or her operations either to some indisputable benchmark or their best in class competitor. We spend an awful lot on storage, so why not divide the amount of data storage by the number of people we pay to manage it? It’s simple, easy to compare two shops against one another and the analysts publish survey data on this metric every year.
It’s also a completely bogus metric. Here’s Jerry Thornton, one of the best storage guys on the planet:
Basing your storage FTE requirements on the amount of terabytes under management is like Starbucks hiring Baristas based on the number of coffee beans in their store room. Continue reading →